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FAQ

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General FAQs

Where are the motors manufacture?

All VEM motors manufacture in Germany.  Certificate of Origin is optional and chargeable.

What is ISPM 15?

It is self explained from the link below:

https://ISPM_15 explanation

Can you remove ISPM 15 from the quotation?

ISPM 15 is needed for export requirements and it is chargeable.

Why must I send photo of nameplate for replacement motor?

Photo of nameplate is required for verification.

Can I have datasheet and drawing for replacement motor?

No.  We do not provide datasheet and drawing for replacement motor.

When can I receive the motors?

The lead time is around 6 ~ 12 working weeks for standard motor.

Can you remove ISPM 15 from the quotation?

ISPM 15 is needed for export requirements and it is chargeable.

Where can I download the catalogues?

You can download from the link below:

https://www.vem-motor.net/catalogue.pdf

Webshop FAQs

What Shipping Methods Are Available?

a.  EXW 658066 Singapore
b.  EXW Wernigerode, Germany
c.  EXW Zwickau, Germany

How Long Will it Take To Get My Package?

a.  11 working weeks for standard motor
b.  18 working weeks for customized motor

How Do I Track My Order?

Send email:  vemsg@vem-group.com for updates

Do I Need A Account To Place Order?

You need to register for an account

Can I have Certificate of Origin?

You need to pay for the certificate of origin and it is charged by one order, one certificate.

Certificate of Origin

Can I have a copy of my Tax Invoice?

Yes, you may download the Tax Invoice in MY ACOUNT > My Orders > Print Invoice

Can I cancel my order?

Unless the Equipment has been shipped, Buyer may cancel the order for that particular shipment by written notice to Seller subject to payment of the following charges:

1. 10% of contract price if the cancellation is made 0-15 days after receipt of the order.

2. 25% of contract price if the cancellation is made 16-30 days after the receipt of the order.

3. The greatest of (a) 25% of contract price or (b) the percentage of work executed multiplied by the contract price, plus the costs of cancellation of all  sub-contracts if the cancellation is made after 30 days after receipt of the order.

Seller’s determination of the cancellation charges shall be final and conclusive.